If you are unsatisfied with a purchase of any item you can return it for a refund (excluding shipping charges) within 30 days of purchase. Please contact us by email or phone to receive a return authorization number (RA#). Include the RA# and original invoice with the returned product. The customer is responsible for shipping costs for returned items.
123 Monroe St. STE A
Eugene, OR 97402
If you have an issue with an order such as a damaged or defective item, please contact us so we can get you a replacement. Home Fermenter will be responsible for the additional ground shipping costs to return damaged items and to ship replacement items.
Need help with a purchase? Contact us through email or by phone. We'd be glad to assist with any product or fermentation questions.
All prices and policies are subject to change without notice.