Contact Info:


Phone:  541-485-6238


If you are unsatisfied with a purchase of any item you can return it for a refund (excluding shipping charges) within 30 days of purchase.  Please contact us by email or phone to receive a return authorization number (RA#).  Include the RA# and original invoice with the returned product.  The customer is responsible for shipping costs for returned items.

Ship to:

Home Fermenter

ATTN: Returns

123 Monroe St. STE A

Eugene, OR  97402

Order Issues:

If you have an issue with an order such as a damaged or defective item, please contact us so we can get you a replacement.  Home Fermenter will be responsible for the additional ground shipping costs to return damaged items and to ship replacement items.

Product Support:

Need help with a purchase?  Contact us through email or by phone.  We'd be glad to assist with any product or fermentation questions.


All prices and policies are subject to change without notice.